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Frequently Asked

Questions

    WHAT IS THE PROMOTION PERIOD?

    For instant prizes: after accepting and completing the challenges, the participant will be able to access the game and play once. If they win an instant prize, they will receive a message on the game screen congratulating them as a potential winner, while the validation procedure stipulated in the regulations is carried out. If the participant does not win, they will not receive this message. For the final prize draw: the name of the winner and their lucky number will be announced on this website, and through other means at the discretion of the Promoting Company, within 10 (ten) business days from the date of the corresponding draw, and will remain on display for 30 (thirty) days from the date of publication.

    HOW CAN I SEE IF I WON?

    For instant prizes: after accepting and completing the challenges, the participant will be able to access the game and play once. If they win an instant prize, they will receive a message on the game screen congratulating them as a potential winner, while the validation procedure stipulated in the regulations is carried out. If the participant does not win, they will not receive this message. For the final prize draw: the name of the winner and their lucky number will be announced on this website, and through other means at the discretion of the Promoting Company, within 10 (ten) business days from the date of the corresponding draw, and will remain on display for 30 (thirty) days from the date of publication.

    HOW CAN I REDEEM MY PRIZE?

    For instant prizes: after accepting and completing the challenges, the participant will be able to access the game and play once. If they win an instant prize, they will receive a message on the game screen congratulating them as a potential winner, while the validation procedure stipulated in the regulations is carried out. If the participant does not win, they will not receive this message. For the final prize draw: the name of the winner and their lucky number will be announced on this website, and through other means at the discretion of the Promoting Company, within 10 (ten) business days from the date of the corresponding draw, and will remain on display for 30 (thirty) days from the date of publication.

    CAN I WIN MULTIPLE PRIZES?

    For instant prizes: after accepting and completing the challenges, the participant will be able to access the game and play once. If they win an instant prize, they will receive a message on the game screen congratulating them as a potential winner, while the validation procedure stipulated in the regulations is carried out. If the participant does not win, they will not receive this message. For the final prize draw: the name of the winner and their lucky number will be announced on this website, and through other means at the discretion of the Promoting Company, within 10 (ten) business days from the date of the corresponding draw, and will remain on display for 30 (thirty) days from the date of publication.

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